سامسونج ملتزمون بالجودة Committed to Quality

سامسونج ملتزمون بالجودة Committed to Quality

September 11, 2019 16 By William Morgan


here’s what happened and what we’ve done Samsung rapidly took action for the Galaxy Note seven and halted production out of three million node seven sold 96% have now been returned this past fall 700 Samsung researchers work to replicate the issue with more than 200 thousand devices and more than 30 thousand batteries we are determined to learn from this experience here’s what we discovered our findings concluded that the note 7 device failures were due to two different factors that originated in and were specific to the two different batteries as you can see in the first instance there was an electro deflection and incorrect positioning of the negative electrode tip in the upper right corner of the battery in the second occurrence an abnormal weld spot led to an internal short-circuit now that we’ve identified the problem we have undertaken extraordinary measures to further improve our quality assurance process we’ve zeroed in on areas for improvement and developed an eight point battery safety check including charge and discharge tests and then we check the internal components with x-ray scans technicians subject devices to extremes inside and out extremis use extreme weather it’s a rigorous regimen designed to reassure everyone about the safety of our devices our enhanced protocols go even further beyond industry standards for quality and safety controls it’s all part of being committed to safer devices Samsung’s heritage and commitment to innovation will not stop we will continue to put safety first and deliver the innovative experience our customers deserve we will learn from this experience and evolve that’s what we’ve always done and what we’ll continue to do Samsung committed to quality [Music]